Q: Do you create domains as part of your services.
A: Yes. You choose the domain name you want and we do a search, if available we create it for you.
Q: We have already purchased a domain for our journal?
A: It’s Ok. We can host the online Journal with the domain name you have purchased.
Q: Can I choose between .com, ng, .org, .edu etc?
A: Yes. Provided it is available, you can choose any extension you want.
Q: How much web space and emails do you allocate to the Journal publication sites?
A: We provide free hosting space of 1 GB & One email id is free. You have to pay extra for more space.
Q: What is the tentative time frame to launch a journal online?
A: It will just take less than 24 hours after confirmed order with payment and complete website content provided by you. It can take longer if complete material for the online journal is not ready.
Q: Which mode of payment do you accept?
A: We accept payment through bank as well as online funds transfer.
Q: Can I try the Journal software before buying?
A: Yes, You can login in to our demo page and go through the entire process of journal submission.
Q: Are there hidden charges?
A: No. There are no hidden charges.
Support and Maintenance
Q: How do I get support when I need it?
A: Our support team will be available on Telephone, Email, Whatsapp or Skype. We resolve most of the issues within 24 hours on weekdays.
Q: What if I lose the journal data?
A: All the journal pages and issues are saved on cloud also. We can also provide backup of issues if the journal website is hosted with us.
Q: What is the best time to contact the Journal team?
A: The best time is between 8am – 5pm on working days.
Q: Do you port data of existing Journals?
A: Yes, we can port existing data. The charges are according to the size and complexity.